Technology Series #5: How technology can enhance your client onboarding and protect your firm against fraud

Join us for our Technology Series as AILO now turns its focus to technology — exploring how innovation is changing operating models, customer expectations and the economics of competition across our sector.

Technology is no longer a supporting function in cross-border Life — it is fast becoming a defining force. From artificial intelligence and data architecture to API integration and digital client journeys, the foundations of competitive advantage are being reshaped in real time.

As cross-border Life providers navigate tighter margins, rising regulatory expectations and growing operational complexity, investment operations have become a critical lever for efficiency, resilience and competitive advantage.

Client onboarding sits at the intersection of customer experience, regulatory compliance and risk management. Electronic identity verification (e-ID) is rapidly becoming the norm for regulated offshore businesses, helping firms streamline onboarding processes while meeting ever more demanding regulatory expectations.

In this session, we will explore with Jonathan Wauton of TillerTech how modern e-ID and Know Your Business (KYB) technologies are transforming onboarding and verification processes across international financial services. We will examine:

• Why e-ID is becoming the standard for regulated offshore businesses
• How electronic identity verification works in practice
• How digital verification supports regulatory compliance requirements
• Improving client onboarding efficiency while enhancing customer experience
• Protecting firms against fraud, including emerging risks such as AI-generated material

Using practical examples, the session will also explore how solutions such as Verify by Tiller help businesses securely connect with their customers, streamline regulatory-quality verification checks and build resilience against evolving fraud threats. Drawing on experience from a Crown Dependency regulatory environment, the discussion will also consider how offshore jurisdictions shape the design of robust onboarding and verification processes for firms serving international clients.

This session offers practical insight for organisations seeking to modernise onboarding while maintaining the highest standards of compliance and risk protection.

Registration Links available in the Members Area>Resources>Education>Webinars>Technology Series

View all meetings